RETURNS & EXCHANGES
Emalee Designs wants you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept a return of an unused item for store credit or exchange within 14 business days of the receipt of purchase. Returned items should be in the original condition as when it was received (including tags). Customers will be responsible for shipping and handling charges for any returns.
If you would like to exchange an item for a different design (or for an item of the same value), please contact firstname.lastname@example.org within 14 days of purchase, to confirm we have your preferred item and size in stock. Items returned for exchange should be in the original condition as when it was received (including tags). Customers will be responsible for shipping and handling charges for any returns for exchange.
Exchanges: Items must be returned to Emalee Designs at the address listed below, within 14 days of receiving the goods. Please include your contact details (including original order number) so we may contact you to arrange for payment for re-shipping.
Note: Custom design orders cannot be exchanged or returned and are considered FINAL SALE.
PayPal will invoice reshipping costs, if ‘reshipping’ charge is not paid within 7 days we cannot re-ship the item. To know if your item is eligible for credit or an exchange, please enter your information in the form provided.